Contact the airline: Complaint forms at a glance
Many airlines offer online contact forms that you can use to get in touch with them if you have a problem. This allows you to claim compensation in the event of a delay, cancellation or loss of baggage.
Here you can find an overview of the contact forms of the main European airlines such as Lufthansa, Air France, Ryanair and others.
Advice
Take a screenshot before submitting your complaint. This will give you proof later. Not all airlines automatically send an acknowledgement of receipt.
Create a free text sample
Not sure what to write? Use our ‘help yourself’ tool (in german language) to create a customised sample letter free of charge.
Simply enter details such as the length of the delay, copy the generated text and send it to the airline via email or contact form.
Sample letters are also available in English.
Find your airline’s contact form
Below are the customer forms for European airlines in English. This list is not exhaustive.
- Aegean Airlines
- Aer Lingus
- Air Baltic
- Air Caraïbes
- Air Europa
- Air France
- Air Iceland (Flight delay & flight cancellation)
- Air Iceland (Baggage Complaint)
- Austrian Airlines (Flight delay & flight cancellation)
- Austrian Airlines (Baggage Complaint)
- British Airways (Flight delay & flight cancellation)
- British Airways (Baggage Complaint)
- Brussels Airlines
- Bulgarian Air
- Croatia Airlines
- Czech Airlines
- Easy Jet (Flight delay & flight cancellation)
- Easy Jet (Baggage Complaint)
- Enter Air
- Eurowings
- Finn Air
- Iberia
- ITA Airways
- KLM
- LOT (Lost or damaged luggage)
- LOT (Flight delay & flight cancellation)
- Lufthansa
- Luxair
- Norwegian Air Shuttle
- Ryanair (Flight delay & flight cancellation)
- Ryanair (Lost or damaged luggage)
- SAS
- Sky Express
- SmartLynx Airlines
- Smart Wings (Lost or damaged luggage)
- TAP Portugal
- Tarom
- Volotea
- Vueling
- Wizz Air
You may also be interested in
Funded by the European Union. Views and opinions expressed are however those of the author(s) only and do not necessarily reflect those of the European Union or the European Innovation Council and Small and Medium-sized Enterprises Executive Agency (EISMEA). Neither the European Union nor the granting authority can be held responsible for them.
Was this article helpful for you?
